NHTSA Complaint #11006714 — 2017 FORD ESCAPE

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE THE VEHICLE WAS AT A COMPLETE STOP, A WARNING BELL CHIMED AND A "SHIFT TO "P" RESTART ENGINE MANUALLY" MESSAGE DISPLAYED INTERMITTENTLY. THE CONTACT WAS ABLE TO SHIFT THE VEHICLE INTO THE PARK POSITION AND RESTART THE ENGINE MANUALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BATTLEFIELD FORD, 8820 CENTERVILLE RD, MANASSAS, VA, 20110), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE AND ADVISED THAT ONCE THE VEHICLE WAS STARTED, TO TURN THE AUTO SWITCH OFF. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT SHE COULD GET A SECOND OPINION BECAUSE NO FURTHER ASSISTANCE WOULD BE OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 09/27/17*LJ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR