NHTSA Complaint #11006694 — 2015 FLEETWOOD EXCURSION

TL* THE CONTACT OWNS A 2016 (NA) FLEETWOOD EXCURSION 35E. THE CONTACT STATED THAT THE FRAME AROUND THE CHASSIS WAS INSTALLED TOO CLOSE TO THE EGR VALVE AS A RESULT A TECHNICIAN NEEDED TO CUT AN INCH FROM THE FRAME IN ORDER FOR THE EGR VALVE AND THE FRAME NOT TO COME IN CONTACT. THE RECREATIONAL VEHICLE WAS TAKEN TO THE CENTER ARKANSAS TRUCK CENTER DEALER AND THE TECHNICIAN REFUSED TO CUT AN INCH FROM THE FRAME AND CONFIRMED THAT REPAIR WOULD INTERFERE WITH THE INTEGRITY OF THE FRAME AND WEAKEN IT. THE VEHICLE WAS AT THE DEALER FOR A TOTAL OF 4 WEEKS AND WAS CURRENTLY STILL THERE. THE MANUFACTURER WAS CONTACT HOWEVER STATED THAT THE RECREATIONAL VEHICLE WAS CURRENTLY UNDER WARRANTY AND NEEDED TO COME TO AN AGREEMENT FOR A REPAIR WITH THE DEALER. NO FURTHER ASSISTANCE WAS PROVIDED FROM THE MANUFACTURER DUE TO THE RECREATIONAL VEHICLE BEING UNDER WARRANTY. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.