NHTSA Complaint #11005935 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11005935
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	July 11, 2017
Date Filed	July 17, 2017
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

I PURCHASED THIS CAR USED IN 2016 FOR MY 16 YR OLD DAUGHTER. IN THE MONTH OF JUNE 2017 THE POWER STEERING WOULD INTERMITTENTLY GO OUT AND MAKE IT EXTREMELY DIFFICULT TO TURN. ON JULY 11, THE POWER STEERING COMPLETELY FAILED AND I TOOK IT TO A LOCAL FORD DEALERSHIP IN CHESTERFIELD, MO. THE DEALERSHIP COMMUNICATED TO ME THAT THEY WERE NOT AWARE OF POWER STEERING ISSUES WITH THIS CARE WHICH IS QUITE DISAPPOINTING SINCE THERE IS SIGNIFICANT CONTENT ON THE INTERNET FOR THIS ISSUE. THE DIAGNOSIS IS FAULTY POWER STEERING ASSEMBLY AND WILL COST ME $2200 TO FIX. I AM DISAPPOINTED FORD IS NOT TAKING THIS ISSUE MORE SERIOUSLY. I AM LUCKY MY DAUGHTER WAS NOT INVOLVED IN AN ACCIDENT.

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