NHTSA Complaint #11005879 — 2012 FORD FOCUS
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11005879 |
| Vehicle | 2012 FORD FOCUS |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 75,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | SC |
Consumer Description
MY DAUGHTER WAS DRIVING OUR 2012 FORD FOCUS ON THE FREEWAY (WITH MY 2 YEAR OLD GRANDDAUGHTER IN THE CAR) AT 65 MPH WHEN SHE HAD A COMPLETE LOSS OF POWER STEERING. A MESSAGE APPEARED "STEERING ASSIST FAULT - SERVICE REQUIRED"... NO WARNING, THIS MESSAGED JUST POPPED UP AT TIME OF FAILURE. MY DAUGHTER STRUGGLED TO GET THE CAR OFF THE ROAD AND CALLED ME - REFUSING TO DRIVE THE CAR FOR FEAR OF ENDANGERING HER OR HER DAUGHTER. I HAD TO COME GET HER.... I DROVE THE CAR HOME - ALLTHOUGH THERE HAS NOT BEEN A PROBLEM WITH THE CAR IN THE 2 TIMES I HAVE DRIVEN IT. MY DAUGHTER WILL NOT DRIVE IT AGAIN. I HAVE READ THAT THERE HAVE BEEN SEVERAL HUNDRED OTHERS REPORTING THIS SAME PROBLEM - INCLUDING A REPORT IN THE NY TIMES. DOES SOMEBODY TO DIE BEFORE THERE IS A RECALL? THE CAR HAS 75,000 MILES ON IT.
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