NHTSA Complaint #11005298 — 2015 CADILLAC ESCALADE ESV

TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE DRIVING IN THE RAIN, THE AIR CONDITIONER CONDENSER FRACTURED AND THE AIR CONDITIONER FAILED TO WORK. THE FAILURE CAUSED THE WINDOWS TO FOG UP AND IMPAIRED THE DRIVER'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER (CADILLAC OF MAHWAH, NJ) WHO STATED THAT THE PART WAS UNAVAILABLE. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS A KNOWN ISSUE. THE MANUFACTURER PROVIDED THE CONTACT A RENTAL VEHICLE FOR THREE DAYS. THE VEHICLE WAS REPAIRED AFTER SEVEN WEEKS WHEN THE PART WAS LOCATED. THE CAUSE OF THE FAILURE AND REPAIR PART WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500.