NHTSA Complaint #11003865 — 2014 VOLKSWAGEN PASSAT

2014 VOLKSWAGEN PASSAT WAS DIAGNOSED WITH FAILURE OF THE STEERING WHEEL CLOCK SPRING RESULTING IN LOSS OF FUNCTION FOR AIRBAG, HORN, AND STEERING WHEEL CONTROL BUTTONS. AIRBAG LIGHT WAS ILLUMINATED, AND HORN/BUTTONS DID NOT WORK. I TOOK THE VEHICLE IN FOR REPAIR RIGHT AWAY. MY VIN WAS NOT INCLUDED IN THE EXISTING RECALL (VW 69L2, NHTSA 15V-483) EVEN THOUGH MY ISSUE APPEARED TO BE EXACTLY THE SAME CONCERNS AND SYMPTOMS AS DESCRIBED IN THE EXISTING RECALL NOTICE. THE CURRENT RECALL INCLUDES 2014 VOLKSWAGEN PASSAT CARS MANUFACTURED IN THE US, BUT MY VEHICLE WAS EXCLUDED. I HAD THE VEHICLE REPAIRED AT A VOLKSWAGEN DEALERSHIP (MOMENTUM VOLKSWAGEN OF JERSEY VILLAGE, HOUSTON, TX) AT MY COST OF $544.01. DATE OF REPAIR WAS 05-JUL-2017, VEHICLE MILEAGE 80200.