NHTSA Complaint #11003427 — 2017 HARLEY-DAVIDSON FLHXS SUSPENSION

Complaint Details

ODI Number	11003427
Vehicle	2017 HARLEY-DAVIDSON FLHXS
Component	SUSPENSION
Date of Incident	June 6, 2017
Date Filed	July 6, 2017
Mileage	1,340 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TOOKA NEW 2017 STREET GLIDE SPECIAL BIKE IN FOR 1K SERVICE AND I WAS TOLD THE LEFT REAR SHOCK WAS LEAKING AND IT WOULD BE AVAL. IN A COUPLE OF DAYS. SO I HAD TO RIDE IT 25 MILES TO MY HOME. SEVERAL DAY LATER I CALLED AND SPOKE W/ CHIP THE SERVICE ADVISOR AND HE STATED THAT IS WAS STILL ON HAD NOT COME IN. CALLED THIS MORNING NOW I BEING TOLD 10 JULY. I ASKED TO SEE IF THEY COULD GET IT SOONER. BECAUSE I HAVE A ROAD TRIP ON THE 12 JULY AND THE MONIES ARE NONREFUNDABLE. I SHOULD NOT HAVE TO WAIT A WEEK OR MORE FOR PARTS FOR A BRAND NEW MOTORCYCLE.

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