NHTSA Complaint #11003403 — 2013 KIA OPTIMA

TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AS A RESULT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED BACK AND NECK PAIN, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED AND TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS CONTACTED AT 800-333-4542 AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNAWARE OF THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE REPRESENTATIVE FAILED TO CALL BACK AS PROMISED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.