NHTSA Complaint #11003309 — 2011 TOYOTA PRIUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11003309
Vehicle	2011 TOYOTA PRIUS
Component	STEERING
Date of Incident	July 5, 2017
Date Filed	July 6, 2017
Mileage	117,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT, THE HORN FUNCTIONED AS INTENDED. HOWEVER, IF THE STEERING WHEEL WAS CENTERED, THE HORN WOULD BE INOPERABLE. THE VEHICLE WAS TAKEN TO LIA TOYOTA OF NORTHAMPTON (LOCATED AT 280 KING STREET, NORTHAMPTON, MA 01060, TEL: 413-341-5299) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

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