NHTSA Complaint #11003074 — 2011 TOYOTA SIENNA

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FALMOUTH TOYOTA (290 MACARTHUR BLVD, BOURNE, MA 02532) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORIGINALLY STATED THAT THE FAILURE WAS DUE TO THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER LATER STATED THAT THE FAILURE WAS DUE TO A SEPARATE ISSUE. THE MANUFACTURER WAS IN THE PROCESS OF SPEAKING TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.