NHTSA Complaint #11003060 — 1998 FORD WINDSTAR

REAR AXEL BROKE IN HALF WHILE DRIVING DOWN A FLAT ROAD. FORD DEALERSHIPS TELLING ME IT WILL TAKE AT LEAST A MONTH TO FIX. NO TALK OF PROVIDING A RENTAL VEHICLE. THEY WERE EVEN SAYING THEY MIGHT OR MIGHT NOT PAY FOR FIXING IT. I CALLED FORD CUSTOMER SERVICE WHO SAID I WOULD GET A DAY CAR RENTAL AND IF IT TAKES LONGER THAN A DAY, THE DEALERSHIP NEEDS TO GET A RENTAL PREAPPROVED BY FORD AND PAY FOR AS LONG AS IT TAKES TO REPAIR. SHE SAID TO CALL THEM THAT THEY WERE WAITING TO SET THINGS UP. I CALLED THEM, WAS TRANSFERRED TO 3 PEOPLE AND THEN A VOICEMAIL. LEFT MESSAGE AND NO ONE CALLED. I THEN CALLED BACK AND THEY SAID I WOULD BE TRANSFERRED TO HEAD MANAGER AND AGAIN GIVEN A VOICE MAIL. I CALLED THE CUSTOMER SERVICE AGAIN AND EXPLAINED ALL THIS. THE GUY ANSWERING WAS BREATHING ON THE LINE, WOULD NOT SAY ANYTHING OR RESPOND AFTER I HAD FINISHED AND PUT ME THRU TO SURVEY WHICH I GAVE HIM ALL 1S. I CALLED BACK AND A CASE WAS OPENED. I NEED HELP. PLEASE HELP