NHTSA Complaint #11002450 — 2008 BUICK ENCLAVE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11002450
Vehicle	2008 BUICK ENCLAVE
Component	STRUCTURE:BODY
Date of Incident	June 30, 2017
Date Filed	June 30, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I TOOK MY CAR TO O'NEIL BUICK TODAY FOR A SAFETY RECALL ON MY ENCLAVE'S LIFT GATE. THE RECALL LETTER FROM THE DEALER SAID THAT THE LIFT STRUTS MAY NEED TO BE REPLACED. OBVIOUSLY THE RECALL WORK WOULD BE FREE. I WAS HAPPY TO GET THE LETTER BECAUSE MY LIFT GATE WAS BROKEN. HOWEVER THE SERVICE DEPARTMENT AT THE DEALER SAID IT WOULD COST $275 FOR PARTS AND $109 IN LABOR. THAT IS WAS JUST A COINCIDENCE THAT MY BROKEN LIFT GATE WAS BUT NOT COVERED AT ALL BY THE FREE RECALL. THIS FELT LIKE I WAS BEING CHEATED. I WOULD LIKE TO ASK FOR HELP FROM THE NTSA.

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