NHTSA Complaint #11001915 — 2016 BUICK ENVISION

JULY 2016 CHOSE 2016 BUICK ENVISION FOR FORWARD COLLISION ALERT AUTOMATIC BRAKING SYSTEM - APRIL 2017 GOT A LETTER FROM GM STATING "ENVISION CATALOG INADVERTENTLY STATED THAT FORWARD COLLISION ALERT AUTOMATICALLY ENGAGES THE VEHICLE BRAKES. IT DOES NOT ENGAGE YOUR BRAKES." WHEN WE CONTACTED THE CUSTOMER ASSISTANCE CENTER - FOUR PEOPLE LATER - WE WERE TOLD THAT GM WAS NOT PREPARED TO ADD THE FEATURE WE WERE LEAD TO BELIEVE WE HAD, WHICH WAS THE MAIN REASON WE CHOSE THIS VEHICLE IN THE FIRST PLACE. OUR GM CUSTOMER CASE NUMBER IS 299-450-8712 AND THE 4TH PERSON WE SPOKE WITH WAS KATRINA AT 1-866-790-5600 EXTENSION 5911824. [YES THE CAR IS 'SAFE' TO DRIVE BUT 'NO' IT DOES NOT HAVE THE ADDITIONAL SAFETY FEATURE AS PRESENTED. TRUTH IN ADVERTISING IS IMPORTANT. WE WOULD NOT HAVE SELECTED THIS VEHICLE LAST YEAR IF WE HAD KNOWN THE 'TRUTH' THEN.