NHTSA Complaint #11001690 — 2007 SATURN OUTLOOK

TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHEN THE DRIVER'S SIDE DOOR WAS OPENED, THERE WAS A PUDDLE OF WATER IN THE AREA WHERE THE FLOOR MAT, ACCELERATOR PEDAL, AND BRAKE PEDAL WERE LOCATED. THE CONTACT USED A WET VAC AND DRAINED THE WATER OUT. THE CONTACT DROVE THE VEHICLE TO THE DEALER (MARTY'S GMC IN KINGSTON, MASSACHUSETTS) WHERE THE SUN ROOF DRAINAGE LINES AND RADIO WERE REPLACED. THE VEHICLE WAS TAKEN TO THE MARTY'S GMC DEALER FOR WATER INTRUSION A TOTAL OF FOUR TIMES, BUT THE FAILURE WAS NEVER RESOLVED. DURING THE LAST FAILURE, THE BATTERY THAT WAS LOCATED UNDER THE REAR SEAT WAS BURIED UNDER FOUR INCHES OF WATER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE FAILURE WAS NOT A SAFETY CONCERN. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.