NHTSA Complaint #11001465 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11001465
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 14, 2016
Date Filed	June 26, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DEALER THAT SOLD THE VEHICLE WAS INFORMED SEVERAL TIMES THAT THE STEERING WHEEL WAS TIGHT AND DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED THAT THE VEHICLE BE DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO (SHAWNEE MISSION FORD, LOCATED AT 11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203, PHONE N UMBER: (913) 631-0000 ) WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURERS RECALL RELATED TO THE STEERING. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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