NHTSA Complaint #11000921 — 2005 BMW X5

TL* THE CONTACT OWNS A 2005 BMW X5. WHILE DRIVING 10 MPH, ALL THE FRONT AND REAR DRIVER'S SIDE AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR INJURIES TO THE ARM, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO PACIFIC BMW (800 S BRAND BLVD, GLENDALE, CA 91204) WHERE THE DEALER STATED THAT THE MANUFACTURER WOULD DIAGNOSE AND INVESTIGATE THE FAILURE. THE MANUFACTURER SENT AN INVESTIGATOR WHO DIAGNOSED THAT THERE WAS EVIDENCE OF A COLLISION, WHICH WAS THE CAUSE OF THE AIR BAG DEPLOYMENT. AS A RESULT, THE MANUFACTURER DECLINED TO PAY FOR THE REPAIRS IN FULL, BUT STATED THAT THEY WOULD PAY FOR THE REPAIR PARTS, BUT NOT THE LABOR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,800.