NHTSA Complaint #11000858 — 2017 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11000858
Vehicle	2017 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	October 5, 2016
Date Filed	June 23, 2017
Mileage	50 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

CHIME VOLUME LEVEL WHEN POWER LIFT GATE IS OPENING OR CLOSING IS VERY LOW. THIS HAS RESULTED IN THE FOOT ACTIVATED OPEN/CLOSE BEING ACTIVATED UNINTENTIONALLY AND THE LIFT GATE COMING DOWN ON MY HEAD, RESULTING IN A BRUISE AND BUMP FROM THE LATCH. THIS COMPLAINT HAS BEEN ADDRESSED BY THE DEALER AND FORD MANAGEMENT. THE VEHICLE HAS BEEN RETURNED TO THE DEALER ON THREE OCCASIONS FOR REPAIR WITH NO SATISFACTORY RESULTS. I THINK THE VOLUME LEVEL SHOULD BE INCREASED SO IT CAN BE HEARD WHEN THE LIFT GATE IS GOING UP OR DOWN TO PREVENT FURTHER INJURY. THANK YOU.

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