NHTSA Complaint #11000826 — 2012 GMC TERRAIN

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH, THE CONTACT ATTEMPTED TO TAP THE BRAKES TO SLIGHTLY SLOW DOWN THE VEHICLE; HOWEVER, THE VEHICLE STOPPED ABRUPTLY. THE FAILURE RECURRED. THE CONTACT FOUND THAT WHENEVER HE WOULD LIGHTLY TAP THE BRAKE PEDAL, THE VEHICLE WOULD ABRUPTLY STOP. THE CONTACT FOUND THAT THE VEHICLE WAS EQUIPPED WITH A BRAKE ASSIST SYSTEM AND BELIEVED IT WAS ACTIVATING PREMATURELY. THE CONTACT TOOK THE VEHICLE TO THE WILLIAMSON CADILLAC DEALER WHO STATED THAT THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: [XXX], WHICH WAS NOW DEEMED A CLOSED CASE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. THE CONSUMER STATED AT APPROXIMATELY 40-50 MPH AS THE BRAKES WERE APPLIED RAPIDLY AND LIGHTLY THE BRAKES SYSTEM ENGAGES CAUSING A SUDDEN STOP. UPDATED 09/11/2017*JS THE CONSUMER STATED THE VEHICLE WAS PARTIALLY REPAIRED. THE CONSUMER STATED AFTER THE REPAIR THE SYSTEM ACTIVATED FOR 2 SECONDS, CAUSING A JERK, THEN CONTINUED NORMALLY.*JS*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB