NHTSA Complaint #11000405 — 2015 JEEP WRANGLER

TL* THE CONTACT OWNS A 2015 JEEP WRANGLER. WHILE DRIVING 30 MPH, THE TRANSMISSION DOWNSHIFTED RANDOMLY WITHOUT WARNING AND THEN AUTOMATICALLY RETURNED TO NORMAL. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KENDALL DODGE CHRYSLER JEEP RAM LOCATED AT 13355 SW 137TH AVE, MIAMI, FL 33186; (786) 231-2120) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE DEALER REFERRED THE CONTACT TO ANOTHER DEALER (DADELAND DODGE CHRYSLER JEEP RAM LOCATED AT 16501 S DIXIE HWY, MIAMI, FL 33157; (305) 278-9994). THE CONTACT WAS PLACED ON A WAITING LIST AND HAD TO WAIT FOR TWO AND A HALF MONTHS TO HAVE THE TRANSMISSION REPAIRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER (PLANET DODGE CHRYSLER JEEP RAM LOCATED AT 9975 NW 12TH ST, MIAMI, FL 33172; (305) 470-8000) AND THE CONTACT WAS INFORMED THAT HE NEEDED TO WAIT SIX MONTHS TO GET THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THERE WAS A DEALER WHO COULD DIAGNOSE THE VEHICLE ON JULY 10, 2017. THE FAILURE MILEAGE WAS 15,000.