NHTSA Complaint #10995593 — 2009 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2009 CHEVROLET MALIBU. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, IT FAILED TO REVERSE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SPRINGFIELD MITSUBISHI (313 BALTIMORE PIKE SPRINGFIELD, PA 19064, (484) 574-8434). THE DIAGNOSTIC RESULTS WERE UNKNOWN, BUT THE ECM WAS REPLACED. THE VEHICLE STILL FAILED TO REVERSE AND WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE MANUFACTURER STATED THAT THE TRANSMISSION REPAIRS WOULD BE COVERED UNDER THE WARRANTY AND WAS AWAITING PARTS. THE VEHICLE WAS THEN TOWED TO REEDMAN TOLL CHEVROLET OF SPRINGFIELD (840 BALTIMORE PIKE, SPRINGFIELD, PA 19064 (484) 472-6290) FOR THE TRANSMISSION REPLACEMENT. UPON REACHING THE DEALER, THE CONTACT WAS INFORMED THAT THE TRANSMISSION REPAIRS WOULD NOT BE COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 12V460000 (POWER TRAIN). THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 8,000.