NHTSA Complaint #10995354 — 2016 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT NOTICED THROUGH THE REARVIEW MIRROR THAT THE REAR WINDOW LOOKED FROSTED OR WHITE. WHEN THE CONTACT CLOSED THE DRIVER SIDE DOOR, THE REAR WINDOW SHATTERED INTO PIECES AND LEFT A BIG HOLE AROUND THE GLASS. THE CONTACT CALLED BROWN SUBARU DEALER AND WAS INFORMED THAT IT WAS OK TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO BROWN SUBARU COLLISION CENTER WHERE THE REAR WINDOW WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500. UPDATED 08/04/17*LJ THE CONSUMER STATED THE MANUFACTURER WOULD BE GRANTING A REIMBURSEMENT. UPDATED 09/25/2017*JS