NHTSA Complaint #10995217 — 2013 FORD FLEX
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10995217 |
| Vehicle | 2013 FORD FLEX |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 89,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
OVER THE LAST FEW MONTHS, AS I AM DRIVING MY VEHICLE, MY STEERING WILL SEIZE AND STOP OPERATING. THE COMPUTER COMES UP WITH THE FOLLOWING MESSAGE, "POWER STEERING ASSIST FAILURE". I TOOK THE CAR TO A MECHANIC TO HAVE IT DIAGNOSED AND WAS TOLD THERE IS A SAFETY RECALL FOR THIS EXACT ISSUE. THE INFORMATION IS AS FOLLOWS: NHTSA CAMPAIGN NUMBER 15V340000, FORD FLEX 2011-2013, FORD RECALL #15S18. I CALLED THE LOCAL FORD DEALERSHIP, BIRD KULTGEN, AND THEY STATED THAT IT DOES NOT PERTAIN TO MY VEHICLE BECAUSE WHEN THEY PULLED MY VIN, IT DID NOT GIVE THEM A RECALL MESSAGE. I CALLED THE FORD COMPANY AND THEY SAID THE SAME THING. THE RECALL LISTED IS FOR FORD FLEX 2013, WHICH IS WHAT I HAVE. BOTH THE FORD DEALERSHIP AS WELL AS THE COMPANY STATED - SORRY. ISN'T IT POSSIBLE FOR THIS TO HAVE AN EFFECT ON OTHER VIN'S AS WELL? THAT IS WHAT I WAS ASKING FOR THEM TO LOOK INTO. IF MY STEERING FAILS, AND I AM ON THE HIGHWAY, WHICH IS WHAT I DRIVE DAILY TO WORK, I WILL CRASH. THE DEALERSHIP AS WELL AS FORD STATED - MAYBE IT WILL COME UP IN A WEEK, WHO KNOWS.
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