NHTSA Complaint #10995212 — 2009 SATURN AURA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10995212
Vehicle	2009 SATURN AURA
Component	POWER TRAIN
Date of Incident	May 25, 2017
Date Filed	June 14, 2017
Mileage	41,880 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

35R WAVED PLATE BROKE AND DAMAGED TRANSMISSION INTERNAL COMPONENTS. ALSO DAMAGED TEAMS CASE. INDEPENANT SHOP SUGGESTED I TAKE THI CAR TO GM DEALER AS THIS IS HAPPENING ON OTHER VEHICLES WITH 6 SPEED ELECTRONIC CONTROLLED TRANSMISSIONS. GM DEALER TOLD ME THERE WAS A SERVICE ACTION AGAINST THIS TRANSMISSION WITH A 6 CYLINDER ENGINE, BUT MY CAR HAS A 4 CYLINDER ENGINE AND GM COULD NOT OFFER ANY ASSISTANCE.. GM CUSTOMER SERVICE REPRESENTATIVE SUGGESTED I CONTACT NHTSA WITH MY CONCERN OF DEFECTIVE TRANSMISSION IN VEHICLE. MY CAR HAS 41883 MILES AT TIME OF TRANSMISSION REPLACEMENT. WHEN WAVED PLATE SHATTERED, I WAS DRIVING ON I-94 WEST BOUND AT 55 MPH, CAUSING THE VEHICLE INTO LUMP MODE AS I BRAKED FOR TRAFFIC. I WAS FORTUNATE THAT I WAS NOT HIT BY THE PICK UP TRUCK BEHIND ME AS HE CHANGED LANES TO PASS.. CAR WAS REPAIRED AT GORDON CHEVROLET IN GARDEN CITY, MI 48135. CUSTOMER NUMBER 2440373, INVOICE NUMBER 21573.

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