NHTSA Complaint #10995057 — 2009 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE EXPERIENCED REDUCED ENGINE POWER AND STALLED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED A SIMILAR FAILURE THREE YEARS AGO. THE VEHICLE WAS TAKEN TO MCDERMOTT CHEVROLET WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ALSO TOOK THE VEHICLE TO THE SAME DEALER BECAUSE THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT BELIEVED THAT THE INDICATOR WAS ILLUMINATED DUE TO NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS NOT DUE TO THE RECALL AND REFUSED TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.