NHTSA Complaint #10995002 — 2008 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE OPENING THE TRUNK, THE TRUNK DOOR FAILED TO OPEN. ON SEVERAL OTHER OCCASIONS, THE TRUNK OPENED INDEPENDENTLY AFTER BEING CLOSED OR DID NOT CLOSE PROPERLY. THE DOOR WOULD ALSO FALL AND CLOSE INDEPENDENTLY. THE FAILURE RECURRED SEVERAL TIMES. ON ONE OCCASION, THE TRUNK DOOR STRUCK THE CONTACT'S SON ON THE HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO RON SMITH BUICK GMC (1900 AUTO CENTER DR, MERCED, CA 95340), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THEY COULD NOT FIND ANY ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,500.