NHTSA Complaint #10994916 — 2012 GMC TERRAIN

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 2 MPH IN REVERSE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT PULLED OVER AND FOUND THAT THE ENGINE DIPSTICK WAS DRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PISTONS AND RINGS FAILED TO CLEAN THE CYLINDER WALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NOT A KNOWN ISSUE. THE CONTACT SPOKE TO VARNEY BUICK GMC MAZDA (260 HOGAN RD, BANGOR, ME 04401) WHO ADVISED THE CONTACT TO CONTINUE ADDING OIL TO THE VEHICLE UNTIL IT COULD BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.