NHTSA Complaint #10994275 — 2011 FORD FUSION

I PULLED UP TO WALMART AND WENT IN THEN CAME OUT STARTED MY CAR AND IT STARTED BEEPING. IT READ ON THE TASK POWER STEERING ASSIST FAULT AND THE STEREO ING WAS HARD AND TIGHT. I GOOGLED IT ONLINE AND SEE. IT HAD A RECALL SO I CALLED THE RECALL CENTER THEY ASKED ME HOW MANY MILES I HAD ON IT AND I TOLD THEM 168,000 AND THEN THEY SAID TO TOE IT TO A FORD CENTER RAND IT WILL BE FIXED FREE OF CHARGE AND ALSO I'LL GET MY TOE MONEY BACK. BUT AFTER THE SERVICE GUYS TRIED TO RESET THE ELECTRIC STEERING MODULE THEY REALIZED IT WAS ALREADY BROKE AND BURNT UP. THEY CALLED ME AND TOLD ME IT WILL BE 1700 TO FIX IT. THAT I HAD TO PAY. I SAID NO IT'S A RECALL THE RECALL CENTER SAID IT WAS FREE. I GUESS IT'S NOT FREE. DAY A EVERYONE I CALLED AT FORD REFUSES TO PAY FOR IT. EVEN THO IT'S A RECALL. I'M SO UPSET. THEY SAID IF I WAS WITHIN 150,00 ON MY CAR THEY WOULD PAY. BUT I'M NOT.