NHTSA Complaint #10994184 — 2014 VOLKSWAGEN PASSAT

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THE HORN FAILED TO WORK AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BOB PENKHUS VOLVO MAZDA VOLKSWAGEN; 1101 MOTOR CITY DR, COLORADO SPRINGS, CO 80905; (719) 473-4100) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND THE CONTACT HAD TO PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 70,000.