NHTSA Complaint #10993857 — 2017 FORD EXPEDITION

MERGING ONTO A FREEWAY, NO OTHER VEHICLES AHEAD, BEHIND OR BESIDE, THE DRIVER SIDE REAR WINDOW SPONTANEOUSLY SHATTERED. WAS GOING 60-65MPH AT THE TIME. NO OUTSIDE FACTORS AROUND TO CAUSE THE GLASS BREAK. NO FOREIGN OBJECT FOUND IN VEHICLE. FORD REFUSING TO INVESTIGATE ROOT CAUSE. FORD'S STANCE IS AN EXTERNAL FACTOR CAUSED THE BREAK UNLESS MORE PEOPLE COME FORWARD WITH SAME COMPLAINT. WOULD NOT INSPECT TILTING HINGE MECHANISM FOR THE BROKEN WINDOW, INSPECT OTHER INTACT WINDOWS OR DO ANY OTHER INSPECTION THAT I REQUESTED. WAS TOLD THAT THE ONLY THING THEY DID WAS TAKE PHOTOS AND DETERMINED THAT BECAUSE GLASS WAS IN THE VEHICLE THAT IT WAS NOT THEIR PROBLEM. BOTH DEALERSHIP AND FORD'S CUSTOMER CARE HOTLINE WILL ENTERTAIN THE IDEA OF INSPECTING THE VEHICLE OR RESEARCHING THE BATCH OF THE GLASS MANUFACTURER FOR ROOT CAUSE. I HAD ONLY OWNED THE VEHICLE FOR 6 DAYS AT THE TIME. VEHICLE HAD 738 MILES WHEN PURCHASED. APPROXIMATELY 1000 TOTAL MILES ON THE VEHICLE AT THE TIME OF THE WINDOW BREAK. PHOTOS WERE TAKEN ONCE VEHICLE COULD BE STOPPED IN A SAFE SPOT. DROVE APPROX 27 MILES ON THE HIGHWAY AFTER THE BREAK BEFORE STOPPING. PHOTO 3826 SHOWS GLASS BEFORE HAVING TO MAKE A SHARP LEFT U-TURN THAT ALLOWED MUCH OF THE GLASS SITTING ON THE SIDE LEDGE TO FALL INSIDE THE CARGO AREA OF THE VEHICLE. OTHER PICTURES TAKEN AFTER TAKING THE U-TURN.