NHTSA Complaint #10993690 — 2012 NISSAN ROGUE UNKNOWN OR OTHER

Complaint Details

ODI Number	10993690
Vehicle	2012 NISSAN ROGUE
Component	UNKNOWN OR OTHER
Date of Incident	June 1, 2017
Date Filed	June 7, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

VEHICLE WAS STATIONARY IN RESIDENTIAL GARAGE WITH FLAT TIRE. SCISSORS TYPE JACK HAD NEVER BEEN USED. WHEN I USED THE JACK ON FLAT, STABLE SURFACE AT HARD POINT ON VEHICLE PER OWNER'S MANUAL IT BENT MOMENTS AFTER TAKING WEIGHT. I STEPPED BACK FROM VEHICLE FOR MY OWN SAFETY, JACK BUCKLED, AND CAR FELL. LUCKILY I WAS NOT INJURED AND WHEEL WITH FLAT TIRE WAS STILL ON HUB SO VEHICLE WAS NOT DAMAGED. HOWEVER, WHEN I CONTACTED NISSAN CUSTOMER SERVICE (CASE #26836371) THEY INFORMED ME THAT THEY WOULD NOT REPLACE THE JACK AS THE CAR IS NO LONGER UNDER WARRANTY AND HAD NO PROCESS TO ESCALATE THIS SAFETY ISSUE THAT COULD BE AFFECTING OTHER OWNERS. A JACK THAT FAILS IMMEDIATELY UPON FIRST USE HAS TO BE DUE TO A DESIGN, MANUFACTURING, OR METALLURGICAL FLAW. ATTACHED PHOTOS SHOW TWISTED JACK AND BENT SCREW ASSEMBLY.

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