NHTSA Complaint #10993546 — 2011 AUDI A5

AUDI OF AMERICA ACKNOWLEDGED ON 2015 THAT 126,000 VEHICLES PRESENT EXCESSIVE OIL CONSUMPTION. MY VEHICLE WAS TAKEN TO AUDI OF SAN JUAN, PUERTO RICO ON MAY 16, 2017 WHERE VARIOUS REPAIRS WERE PERFORMED. DEALER INDICATED THAT OIL SERVICE NEEDED TO BE DONE PRIOR TO START OIL CONSUMPTION TEST PHASE 1(PCV VALVE) WHICH I AUTHORIZED. AFTER THIS, LOW OIL LIGHT TURNED ON WITHIN LESS THAN 900 MILES. ON JUNE 5TH, 2017 THE VEHICLE WAS TAKEN BACK TO THE DEALER TO PERFORM PHASE 2 OF THE OIL CONSUMPTION TEST. DEALER DOCUMENTED THAT THE VEHICLE CONSUMED 1.08 QT IN 1,000 MILES. HOWEVER, DEALER INFORMED ME THAT MY VEHICLE COULD NOT BE REPAIR DUE TO TD1 FLAGGING BY AUDI OF AMERICA. I ASKED THE SERVICE ADVISOR THAT I WANTED TO DISCUSS THE ISSUE WITH THE SERVICE MANAGER. I POINTED OUT THAT "AUDI OF AMERICA" DEFINES WARRANTY AS FOLLOWS "A GUARANTEE THAT THE MANUFACTURER WILL REPLACE ANY COMPONENT THAT FAILS AS A RESULT OF MANUFACTURER'S DEFECT IN MATERIAL OR WORKMANSHIP". AUDI OF AMERICA IS AWARE THAT THERE IS A MANUFACTURER'S FAILURE REGARDING THE PISTON RINGS, NEVERTHELESS IS LOOKING INTO ANY EXCUSE TO NOT HONOR WHAT WAS AGREED IN THE OIL CONSUMPTION SETTLEMENT. PER 13-CV-02529-MMM-VBK "THE SERVICE ADJUSTMENT WAS NOT PERFORMED AS A RESULT OF ENGINE DAMAGE DUE TO ABUSE, ALTERATION OR MODIFICATION, A COLLISION OR CRASH, VANDALISM AND/OR OTHER IMPACT.' THE PROBLEM WITH THE VEHICLE CAME SINCE IT ROLLED OUT OF AUDI'S MANUFACTURING FACILITY AND VEHICLES MODIFICATIONS ARE NOT THE ROOT CAUSE OF THIS ISSUE. AUDI PERFORMED THE VEHICLE MODIFICATIONS IN ONE OF THEIR PARTNER FACILITIES (GARAGE EUROPA) AS PART OF A SALES PROMOTION AT THE TIME IT WAS FIRST PURCHASED.