NHTSA Complaint #10993531 — 2011 CHEVROLET AVALANCHE

MY DASH CRACKED AT 17000 MILES, CRACKED RIGHT DOWN THE MIDDLE FOR NO REASON. THE ONLY REASON I KNEW IT WAS CRACKED AS I HEARD A TERRIBLE RATTLING AND MY DASH WAS WHAT I CAN ONLY DESCRIBE AS JUMPING. IN CLEANING THE DASHBOARD ONE AFTERNOON I NOTICED A LARGE CRACK, I IMMEDIATELY WENT TO THE DEALERSHIP WITH THIS PROBLEM. YES THEY SAID THERE ARE SOME PROBLEMS WITH SOME OF THE DASH BOARDS AND THESE VEHICLES AND THAT THEY WOULD REPLACE IT FOR NO CHARGE, I WOULD THINK SO SINCE THE TRUCK WAS ONLY TWO YEARS OLD AND HAD 17,000 MILES ON IT! NOW AT 50 MM THE DASH HAS CRACKED ONCE AGAIN THIS TIME IN A DIFFERENT PLACE, AND THE NOISE AND RATTLING IS UNBEARABLE. TOOK IT TO MY LOCAL DEALER THEY SAID I HAD TO CONTACT GM, WHICH I DID AND AFTER 4 DAYS OF WAITING, I CONTACTED THE DEALER AND SHE SAID SHE SPOKE WITH GM AND THEY WERE OFFERING 0 ASSISTANCE. NOW I AM ASKED TO PAY $1008.00 FOR A SECOND CRACKED DASH? I WAS EVEN TOLD BY THEIR DEALERSHIP I WAS LUCKY THEY REPLACED IT THE FIRST TIME BECAUSE SOMETIMES PEOPLE GET THEIR DASHES CRACKED BY" PEOPLE PUTTING THEIR FEET ON THEM". MY HUSBAND AND I ARE THE ONLY ONES WHO DRIVE THIS VEHICLE WE DON'T EVEN HAVE ANY CHILDREN. IF THAT EVEN MATTERS!! I AM OUTRAGED THAT GM IS TURNING THEIR HEAD TO THIS AND EXPECTING THE CONSUMER TO FIX A FAULTY AND OBVIOUS DEFECT IN THEIR VEHICLES. I WILL NOT PAY TO GET THIS FIXED I WILL GET RID OF THIS VEHICLE AND BUY A TOYOTA OR HONDA SOMETHING THAT I KNOW WILL LAST. MY ENTIRE FAMILY HAS WORKED OR HAS RETIRED FROM GM AND THIS IS HEARTBREAKING. IT'S BEYOND MADDENING! I WAS JUST DRIVING AND HEARD RATTLING IN BOTH CASES.