NHTSA Complaint #10993422 — 2017 FORD F-150

TOOK DELIVERY 5/8. CALLED DEALER SERVICE DEPARTMENT 5/17 TO SEE ABOUT ROUGH IDLE AND A FEW MINOR COSMETIC ISSUES. DROPPED OFF 5/25, SERVICE ADVISOR CALLED 5/26 TO TELL ME IT IS BLOWING OIL THROUGH THE PISTONS AND THEY ARE GOING TO HAVE TO REPLACE THE HEADS PER A TSB. I STARTED RESEARCH ON THE INTERNET AND FOUND FORD TSB 17-0007. SEEMS THAT F-150S MADE BETWEEN JUNE AND OCTOBER 2016 MIGHT HAVE THIS PROBLEM. THE TECHNICIAN PLUGS THE TRUCK INTO THE DAGNOSTICS MACHINE AND IF YOUR VEHICLE IS ONE OF THE UNFORTUNATE ONES, IT EITHER GIVES A CODE FOR HEAD REPLACEMENT OR ENGINE REPLACEMENT. WHY ARE THESE VEHICLES WAITING TO BE SOLD BEFORE CHECKING A CODE? HERE I HAVE A MONTH OLD "NEW" VEHICLE THAT HAS BEEN DOWN LONGER THAN DRIVEN. I HAVE BEEN COMMUNICATING WITH FORD CORPORATE SINCE 5/30 REQUESTING EITHER A NEW ENGINE OR VEHICLE. REPLACING THE HEADS SHOULD NOT BE AN OPTION WHEN A CONSUMER HAS 400 MILES ON AN ENGINE. SHOULD BE GETTING AN ANSWER FROM FORD IN THE NEXT TWO DAYS, BUT STILL, IF I AM FORCED TO ACCEPT NEW HEADS, THE REDUCTION IN VALUE OF THE VEHICLE WILL BE TREMENDOUS.