NHTSA Complaint #10993372 — 2014 CHEVROLET EQUINOX ENGINE

Complaint Details

ODI Number	10993372
Vehicle	2014 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	June 4, 2017
Date Filed	June 6, 2017
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. TWO MONTHS AFTER THE CONTACT HAD THE OIL CHECKED, THE VEHICLE MADE AN ABNORMAL NOISE WITHOUT WARNING. THE CONTACT CALLED ON-STAR WHO INFORMED HER THAT THE DIAGNOSTIC ON THE VEHICLE WAS WELL AND THE OIL LIFE WAS THIRTY ONE PERCENT. THE CONTACT WAS ADVISED TO HAVE THE OIL CHANGED AFTER THE VEHICLE WAS TAKEN ON A LONG TRIP. THE CONTACT ATTEMPTED TO START THE VEHICLE AND NOTICED AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER (BARRY'S AUTOMOTIVE INC LOCATED ON M 62 W, DOWAGIAC, MI, 49047) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

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