NHTSA Complaint #10993363 — 2014 FORD EXPLORER

BOUGHT MY 2014 EXPLORER BRAND NEW FROM KOONS FORD AND RIGHT OFF THE BAT, THE DRIVER SEATS STARTED SQUEAKING AT ABOUT 5K MILES. THEY REPLACED THE LOWER LUMBAR BAR, WHICH FIXED IT FOR ANOTHER 2K MILES AND THE SEAT STARTED SQUEAKING AGAIN. I GAVE UP ON THIS ISSUE AFTER A FEW MORE ATTEMPTS TO GET IT FIXED. THEN ABOUT 6 MONTHS LATER, THE LCD ON MY DASH WOULD STAY ON EVERY NOW AND THEN WHEN I SHUT OFF AND LOCK THE CAR. TOOK IT BACK TO KOONS AND THEY CLAIM THEY CAN'T REGENERATE THE ISSUE AND CAN'T FIX IT. AFTER 2 YEARS, STARTED HEARING WHINNING/SQUEALING NOISES FROM THE REAR WHEELS, KOONS ALSO COULD NOT DIAGNOSE/FIX. I GAVE UP ON KOONS AND TOOK IT TO TED BRITT, WHO ALSO COULD NOT DIAGNOSE/FIX. HAD MY 45K SERVICE AND TOLD THEM ABOUT BAD ODOR SMELL IN THE CAR AT TED BRITT AND THEY SAID EVERYTHING IS IN GREAT CONDITION, 5K MILES LATER, REAR WHEELS HAS GRINDING NOISES WHEN DRIVING AT LOW OR HIGH SPEEDS AND THE BAD ODOR IS STILL AROUND, MY 8 YEAR OLD SON COMPLAINS ABOUT THE CAR GIVING HIM HEADACHES. I TOOK IT BACK TO FORD AND THEY SAID THERE IS ONLY A TSB SO, THE OWNERS DO NOT GET NOTIFIED, WHICH I THINK, WE AS OWNERS SHOULD BE NOTIFIED BY THE MANUFACTURE OF ANY HARMFUL SUBSTANCE LINGERING INSIDE THE CAR CABIN AND SHOULD BE RECALLED AND FIXED AT NOT COST TO THE OWNERS. THIS IS VERY UNPROFESSIONAL OF THE MANUFACTURE.