NHTSA Complaint #10993055 — 2010 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10993055
Vehicle	2010 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	March 6, 2016
Date Filed	June 4, 2017
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I BOUGHT MY HIGHLANDER USED IN MARCH 2016. THE CAR HAS HAD THE CLUNKING NOISE SINCE I BOUGHT IT BUT I DIDN'T KNOW IT WAS A KNOWN ISSUE WITH TOYOTA. I BOUGHT AN EXTENDED WARRANTY BUT OF COURSE IT DOESN'T COVER THE DEFECT. I AM VERY UPSET BECAUSE I HAVE PAID FOR A WARRANTY THAT DOESN'T FIX WHAT IS WRONG WITH THE CAR. I ALSO FEEL LIKE IT FALLS ON THE DEALERSHIP AND THEY SHOULD HAVE FIXED IT BEFORE SELLING. EVEN THOUGH IT IS NOT CONSIDERED A SAFETY ISSUE I DON'T WANT IT TO BECOME A SAFETY ISSUE IN THE FUTURE. I DON'T FEEL LIKE I SHOULD HAVE TO COME OUT OF POCKET $650 TO FIX AN ISSUE THAT IS KNOWN WITH THE MANUFACTURER.

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