NHTSA Complaint #10992928 — 2011 FORD F-150 STEERING

Complaint Details

ODI Number	10992928
Vehicle	2011 FORD F-150
Component	STEERING
Date of Incident	May 24, 2017
Date Filed	June 2, 2017
Mileage	103,450 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WY

Consumer Description

2011 FORD F-150 WITH 103,000 MILES. ELECTRONIC POWER ASSIST STEERING (EPAS) MOTOR FAILURE. FORD MAKES REPLACEMENT OF THE FAILED PART ITSELF UNAVAILABLE AND REQUIRES YOU REPLACE THE ENTIRE STEERING RACK AND EPAS MOTOR, AN ESTIMATED $1600 AT THE DEALERSHIP. PARTS ARE ALSO UNAVAILABLE FROM ANYWHERE BUT FORD. STEERING OFTEN "CATCHES" AT SPEEDS ABOVE 4O MPH CAUSING THE DRIVER TO JERK THE STEERING WHEEL OUT OF THE "CATCH" AND OFTEN TIMES OVER-CORRECT THE VEHICLE. THIS IS ESPECIALLY DANGEROUS WHEN IT HAPPENS AT HIGHWAY SPEEDS UNEXPECTEDLY.

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