NHTSA Complaint #10992856 — 2016 CHEVROLET TRAX

MY MOM PURCHASED A 2016 CHEVY TRAX FOR ME AT CHEVROLET OF HOMEWOOD, 18033 S. HALSTED, HOMEWOOD, IL ON 6/13/16 UNDER HER NAME. WITHIN THE 1ST WEEK OF PURCHASE THE BRAKES BEGAN SQUEAKING WHILE IN MOTION. AFTER THE 2ND WEEK THE BRAKES BEGAN SQUEAKING LOUDLY AS ONLOOKERS RESPONDED TO THE NOISE THEY SAY WERE COMING FROM THE BACK BRAKES. I TOOK THE CAR TO CHEVROLET OF HOMEWOOD ON JULY 7, 2016 FOR BRAKE INSPECTION. SERVICE TEST DROVE THE VEHICLE, HEARD THE NOISE FROM BRAKES BUT SAID IT WAS NORMAL. ON 7/10/16, THE BRAKES WERE SQUEAKING SO BADLY I TOOK MY CAR TO FIRESTONE ON ELSTON & ADDISON IN CHICAGO, FOR A VEHICLE INSPECTION. FIRESTONE NOTED THE BRAKES WERE SQUEAKING & TOLD ME TO TAKE THE TRAX BACK TO THE DEALER AS THE BRAKES WERE SQUEAKING ALL THE TIME. I EMAILED CEO MARY BARRA ON 7/22/16 TO COMPLAIN & SHE SET ME UP WITH ANTOINETTE BAKER UNDER CASE# 8-2249264993, WHO WORKED WITH ME UNTIL 7/27/16, & WITHOUT NOTICE TURNED ME ON TO GM'S LEGAL NICOLE RODELLA. ON 10/27/16 @ 11:03AM NICOLE RODELLA, CALLED TO INFORM ME THAT GM WAS GATHERING INFORMATION FROM DEALER TO DETERMINE MY CLAIM & SHE WOULD CALL ME IN A FEW DAYS. ON 11/15/16, NICOLE CALLED TELLING ME SHE NEEDED AN AFFIDAVIT FROM MY MOM TO FURTHER DISCUSS MY COMPLAINT. I ASKED TO SPEAK TO HER SUPERVISOR. GM'S MS. BARBER (SUPV.) TOLD ME MY MOM NEEDED TO SIGN AN AFFIDAVIT FOR THEM TO DEAL WITH ME RE: THE COMPLAINT, ALTHOUGH BOTH NAMES ARE ON GM'S PAPERWORK. I SENT BARBER DEALER PAPERWORK WITH BOTH NAMES OF ME AND MOM, & BARBARA SAID THAT WAS NOT ENOUGH ON 11/15/16. BARBER TOLD ME SHE WOULD HAVE NICHOLE GET PAPERWORK FROM DEALER & CALL ME BACK ON 11/16/16 & NEVER DID. I CALLED BARBER BACK ON 11/16/16, LEFT MESSAGE & SHE HAS NOT RESPONDED. ATTACHED IS SOUND OF BRAKES. I AM REQUESTING TO BE PUT IN A NEW VEHICLE OR THAT GM PAY OFF TRAX IMMEDIATELY.