NHTSA Complaint #10992503 — 2016 HYUNDAI GENESIS ELECTRICAL SYSTEM

Complaint Details

ODI Number	10992503
Vehicle	2016 HYUNDAI GENESIS
Component	ELECTRICAL SYSTEM
Date of Incident	February 17, 2016
Date Filed	May 31, 2017
Mileage	2,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

VEHICLE ONLY HAD ABOUT 2000 MILES WHEN IT FIRST DID THIS. DASH DISPLAY MALFUNCTION. WHEN BACKING UP DISPLAY IS BLACKED OUT. YOU CAN'T SEE ANY VIDEO FROM BACK UP CAMERA. ALSO DISPLAY GOES OUT WHILE DRIVING. GAVE VIDEO EVIDENCE TO DEALER SO THEY KNOW I'M NOT CRAZY. SOMETIMES YOU TURN CAR OFF AND LOCK THE CAR AND THE DISPLAY IS STILL PLAYING. DEALER COULD GET THIS ISSUE TO RECREATE WHILE IN THERE POSSESSION FOR FOUR TRIES LATER IS STILL DOES NOT WORK. THIS IS EVEN AFTER A "FINAL" REPAIR WAS OFFERED BY THE DEALER WHICH CONSISTED OF A TOTAL DASH REPLACEMENT THE MANAGER SAID COST HYUNDAI OVER $5000.

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