NHTSA Complaint #10992467 — 2014 DODGE CARAVAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	10992467
Vehicle	2014 DODGE CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	May 22, 2017
Date Filed	May 31, 2017
Mileage	65,629 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2014 DODGE CARAVAN. WHEN THE KEY WAS INSERTED INTO THE IGNITION, THE VEHICLE FAILED TO START AND THE "BAD KEY" WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER (OURISMAN CHRYSLER, JEEP AND DODGE, CLARKSVILLE, MARYLAND). THE TECHNICIAN WAS UNABLE TO REPROGRAM THE COMPUTER SYSTEM DUE TO A FAULTY WIND MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY DID NOT COVER THE WIND MODULE. THE FAILURE MILEAGE WAS 65,629.

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