NHTSA Complaint #10992437 — 2015 GMC YUKON

THE EXTERIOR DOORS ON THE DRIVER SIDE MADE NOISE WHILE IN MOTION AND WE DISCOVERED THE DOOR JAMS HAD BECOME LOOSE OR DETACHED IN SPOTS. THIS IS BOTH DRIVER SIDE DOORS OF A 4-DOOR VEHICLE. WE TOOK IT TO THE DEALER AND THEIR INVOICE IS QUOTED AS FOLLOWS "INSTALL LEFT FR APPLIQUE. REPLACED THE LEFT FRONT AND LEFT REAR APPLIQUE". THE TOTAL COST WAS $164.23. I AM FURIOUS THIS WASN'T UNDER WARRANTY OR A RECALL. THIS IS A 2 YEAR OLD $60,000 VEHICLE AND I'M UPSET WE HAD TO PAY TO REPLACE THESE PARTS. I HAVE CONTACTED GMC WHO NOTED AND RECOMMENDED I CONTACT NHTA, WHICH IS THE PURPOSE OF THIS COMPLAINT. THE DEALER TOLD US THEY HAVE REPLACE MANY OF THESE AND IT'S NOT A RECALL ITEM, BUT IT SHOULD BE. THUS, PLEASE NOTE AND INVESTIGATE THIS FURTHER FOR POSSIBLE RECALL AND REIMBURSEMENT. THANK YOU.