NHTSA Complaint #10992428 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO GURLEY LEEP FORD MOTOR DEALER, BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE CONTACT THEN TOOK THE VEHICLE TO GATE CHEVY WORLD DEALER IN MISHAWAKA, IN WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED AND THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. IN 2014, THE VEHICLE WAS SERVICED PER A NHTSA CAMPAIGN AT GURLEY LEEP FORD MOTOR DEALER, BEND, IN. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THE RECALL HAD EXPIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED NO PARTS WERE REPLACED THE DEALER SIMPLY PERFORMED A SOFTWARE UPDATE. *JS