NHTSA Complaint #10992393 — 2003 FORD FOCUS STRUCTURE:BODY

Complaint Details

ODI Number	10992393
Vehicle	2003 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	May 31, 2017
Date Filed	May 31, 2017
Mileage	190,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

BOTH REAR DOORS ON MY 2003 FORD FOCUS DO NOT STAY LATCHED AND WILL FLY OPEN DURING DRIVING MANEUVERS. I CANNOT HAVE PASSENGERS IN THE BACK SEAT OF MY VEHICLE BECAUSE OF FEAR THAT THEY COULD FALL OUT WHILE DRIVING. MY MODEL AND YEAR WERE RECALLED BY FORD IN 2005 FOR THIS ISSUE. WHEN I RECENTLY TOOK MY VEHICLE TO THE FORD DEALER TO HAVE THE ISSUE EVALUATED I WAS TOLD THERE WAS NO ISSUE WITH THE VEHICLE. THE SERVICE MANAGER SAID THEY DIDN'T NEED TO EVALUATE THE VEHICLE FOR THE RECALL FROM 2005 BECAUSE THE VIN WAS NOT IN THEIR SYSTEM AND WOULD NOT REPORT THE ISSUE TO FORD DIRECTLY BECAUSE IT WAS NOT A SAFETY CONCERN.

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