NHTSA Complaint #10991707 — 2017 TESLA MODEL X

MY ONLY COMPLAINT IS THE 'AUTOSTEER' FEATURE. IT'S UNCLEAR WHY THIS IS CONSIDERED AN OPTION AND IT CERTAINLY DOES NOT FUNCTION AS DESCRIBED WHEN I CHECKED IT OFF AS A 5000.00 OPTION UNDER 'ENHANCED AUTOPILOT' WHEN ORDERING MY TESLA. THE SYSTEM IS DANGEROUS, NOT READY FOR BETA TESTING AND CERTAINLY SHOULDN'T BE USED ON PUBLIC ROADWAYS OR WITH ANYONE YOU VALUE IN THE CAR. I CAN SEE IT BEING TESTING ON CLOSED ROADWAYS BY SKILLED PROFESSIONAL DRIVERS BUT OUTSIDE OF THAT IT IS DANGEROUS TO ENGAGE AT ANY SPEED. ON SURFACE STREETS IT CROSSES OVER INTO ONCOMING TRAFFIC, DRIVES LIKE A DRUNK, IS APT TO PICK UP THE LEFT TURN LANES, IS CONFUSED BY SIMPLE INTERSECTIONS, FAILS TO SEE OTHER CARS CUTTING DIRECTLY IN FRONT OF IT, ATTEMPTS TO FOLLOW PARKED CARS, CANNOT STAY IN ITS OWN LANE AND FAILS TO PICK UP PEDESTRIANS AND MOTORCYCLISTS. AT FREEWAY SPEEDS IT SLAMS ON BRAKES FOR SHADOWS, MAKES A DECISION TO VIOLENTLY ABORT LANE CHANGES FOR NO APPARENT REASON AND COMES SO CLOSE TO SIDESWIPING OTHER CARS THAT THE OTHER DRIVERS FREQUENTLY HONK. OF COURSE I KEEP MY HANDS ON THE WHEEL AND I'M A MORE VIGILANT DRIVER WHILE USING THIS FEATURE. I STOPPED USING IT WITH MY 6 YEAR OLD SON IN THE CAR AND I'VE NOW DECIDED TO STOP USING IT EVEN WHEN I'M DRIVING ALONE. I GAVE IT A CHANCE TO IMPROVE WITH TIME (OVER 3K MILES ON THE CAR) AND THE RECENT UPDATES AND HAVE TAKEN IT TO THE DEALER TWICE BUT THIS HAS NOT IMPROVED THE FUNCTIONING. AGAIN, ALL OF THIS IS FINE FOR TESTING ON A CLOSED TRACK BUT THE PRECIOUS SECONDS SPENT CORRECTING THIS FEATURE AND THE DANGEROUS SITUATIONS IT PUTS US IN ARE A REAL HINDRANCE TO OPERATING THIS VEHICLE SAFELY. I'M DISAPPOINTED BY THIS FEATURE AND I FIRMLY BELIEVE THIS SHOULD BE PULLED FROM THE FLEET AND REINTRODUCED ONLY WHEN IT'S PROPERLY TESTED AND SAFE. MONIES SPENT ON THIS OPTION SHOULD BE REFUNDED UNTIL IT ACTUALLY WORKS.