NHTSA Complaint #10991551 — 2007 SAAB 9-3

PURCHASED SAAB 9-3 2007 BRAND NEW. NEARLY IMMEDIATELY THE HEADLIGHTS KEPT GOING OUT. I FOUND MYSELF REPLACING THEM OFTEN AND TWICE WAS PULLED OVER BY POLICE WHEN I HADN'T REALIZED AND HAD JUST REPLACED THE PASSENGER SIDE HEADLIGHT. ALSO GOT ONE KEY AT THE TIME OF PURCHASE. THE A/C WASN'T WORKING WELL SO FINALLY TOOK IT TO THE SAAB DEALER IN SANTA FE, NM IN 2008 WITH COMPLAINTS. THEY WERE TO GET ME A SECOND KEY, FIX THE A/C, CHECK THE LEATHER ON FRONT SEAT AND FIGURE OUT WHAT WAS WRONG WITH ELECTRICAL AND HEADLIGHTS GOING OUT. THE ELECTRIC PANEL, INDICATING PROBLEMS, WAS NOT WORKING PROPERLY. THEY TOOK MY ONE KEY AND TOLD ME THEY WOULD BE IN TOUCH AS IT WAS STILL UNDER WARRANTY. AFTER A FEW DAYS OF A RENTAL, I CONTACTED AND NO ONE ANSWERED. I DROVE OUT TO THE DEALERSHIP AND NO CARS. A WOMAN SITTING INSIDE AT A SIMPLE DESK IN EMPTY GM/SAAB SHOWROOM. SHE SAID THEY WERE ALL SHOCKED, HAD NO WARNING AS EMPLOYEES AND THE DEALERSHIP WAS GONE NO RECORDS ON MY CAR. NO OTHER DEALER PICKING IT UP AS THEY DIDN'T HAVE SAAB SPECIALIST. LONG STORY SHORT, I NEVER GOT HELP FROM ANYONE, NEVER GOT THE REPAIRS, NEVER GOT THE PROMISED SECOND KEY AND HAVE BEEN DRIVING IT EVER SINCE. IT ENRAGES ME. ALL UNDER WARRANTY! NO COMPLAINTS OR LETTERS HAVE BEEN ANSWERED. I WAS SHOCKED THEY GOT AWAY WITH IT. OH AND THE ELECTRIC PANEL COVER WAS GONE AS WELL. LOST. HOW THEY GOT AWAY WITH ALL THIS IS UNKNOWN. THE LEATHER ON THE DRIVER'S SEAT STARTED CRACKING AND PEELING THE FIRST YEAR! I PUT EXPENSIVE LEATHER CONDITIONERS ON AS WELL. NOTHING. I AM STILL FURIOUS AND STILL HAVE THE CAR. NO CORPORATE OFFICES WOULD HELP EITHER. I FINALLY GAVE UP. .