NHTSA Complaint #10991180 — 2012 DODGE JOURNEY

THE BRAKE WARNING LIGHT, ABS WARNING LIGHT AND TRACTION CONTROL WARNING LIGHTS COME ON RANDOMLY. SOMETIMES THE BRAKES FAIL TO ENGAGE WHEN THE ABS LIGHT IS LIT AND THE VEHICLE MAKES A WEIRD NOISE (SOUNDS LIKE GRINDING SOUND). YESTERDAY MY WIFE WAS UNABLE TO STOP AT A TRAFFIC SIGNAL AND WENT THROUGH A RED LIGHT WHEN THE BRAKES WOULD NOT WORK. THIS MODEL AND YEAR ARE UNDER A RECALL R61 (HHTSA 15V675000) BUT CHRYSLER SUPPORT SAYS OUR VIN IS NOT COVERED. TURNS OUT THAT THE MANUFACTURE DATE OF OUR CAR IS ABOUT 6 MONTHS PRIOR TO THE REPORTED RECALL MANUFACTURING DATES. THIS IS A DANGEROUS SITUATION THAT THEY REFUSE TO EVEN LOOK AT OR DIAGNOSE WITHOUT CHARGING US TO DO SO. IT DOES NOT TAKE A ROCKET SCIENTIST TO SEE THAT OUR VEHICLE IS EXHIBITING THE EXACT SAME PROBLEMS AND SYMPTOMS AS DETAILED IN THE ABOVE RECALL. I GUESS THEY WANT SOMEONE TO DIE BEFORE TAKING ACTION. IT IS MY UNDERSTANDING THAT SAFETY ITEMS LIKE ABS ARE COVERED FOR 5 YRS OR 100000 MILES AND OUR VEHICLE IS UNDER THAT DESCRIPTION AS IT HAS 86,000 MILES AND WAS BUILT 10/2011