NHTSA Complaint #10991160 — 2013 FORD FUSION

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10991160
Vehicle	2013 FORD FUSION
Component	WHEELS
Date of Incident	May 20, 2017
Date Filed	May 23, 2017
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

HAVE HAD TO HAVE THE LUG NUTS REPLACED TWICE. THE MOST RECENT REPLACEMENT WAS WITH 32,000 MILES ON THEM. WAS TOLD BY DEALER THAT THE LUG NUTS WERE "SWOLLEN". THIS SWELLING RESULTS IN THE LUG NUTS NOT BEING ABLE TO BE REMOVED WITH A STANDARD WRENCH. IF THIS OCCURS WHEN DRIVER HAS A FLAT TIRE, THEY MAY NOT BE ABLE TO REMOVE THE TIRE TO CHANGE IT AND WOULD RESULT IN THE CAR BEING TOWED TO A REPAIR SHOP JUST TO CHANGE A TIRE. MY CAR IS UNDER WARRANTY, YET THE DEALER CHARTED ME TO REPLACE THE LUG NUTS. HAVE RESEARCHED "SWOLLEN LUG NUTS" AND THIS SEEMS TO BE A PROBLEM WITH FORDS. THE SWOLLEN LUG NUTS WERE DISCOVERED DURING A ROUTINE OIL CHANGE.

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