NHTSA Complaint #10991146 — 2005 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10991146
Vehicle 2005 TOYOTA SIENNA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 110,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

DRIVERS SIDE DOOR INTERNAL METAL IS PULLING AWAY FROM ITSELF WHERE THE DOOR CHECK IS. THIS ALSO CAUSES THE METAL TO CUT INTO THE DOOR CHECK. CREATING AN AUDIBLE CLICKING NOISE BUT ALSO CREATING A SAFETY ISSUE. I HAVE BEEN TOLD THAT THERE IS A CHANCE THAT THE DOOR ITSELF COULD FALL OFF. TOYOTA IMPLEMENTED YEARS AGO A CUSTOMER PROGRAM TO HELP FOR THE FIRST 10 YEARS OR 100,000 MILE WARRANTY BY EXTENDING THE WARRANTY. HOWEVER THIS DOES NOT COVER VEHICLES THAT HAD AN ISSUE AFTER THE WARRANTY EXPIRED OR IF THEY BUY THE CAR USED. DUE TO THIS I AM REQUIRED TO HAVE THE WHOLE DOOR REPLACED AND ALSO PAINTING THAT WHOLE SIDE OF THE CAR WHICH WILL BE A TOTAL OF $2,114.64. I CALLED TOYOTA HEADQUARTERS AND THEY SAID THERE IS NOTHING THEY CAN DO SINCE NO RECALL WAS ISSUED AND ONLY THE CUSTOMER PROGRAM WAS SETUP TO HELP CORRECT THIS SAFETY ISSUE.

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