NHTSA Complaint #10991127 — 2010 AUDI A5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10991127
Vehicle	2010 AUDI A5
Component	ENGINE
Date of Incident	May 19, 2017
Date Filed	May 23, 2017
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2010 AUDI A5. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE CONTACT WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR UNDER MANUFACTURER REFERENCE NUMBER: 170626336. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED FOR THE CRANK SHAFT SEALS AND TURBO CHARGER IN JANUARY. IN ADDITION, THE DEALER MENTIONED THAT THE TIMING CHAIN FAILED AT 110,000 MILES. THE VEHICLE WAS NOT DIAGNOSED AT THAT TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

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