NHTSA Complaint #10991043 — 2009 CHRYSLER ASPEN HYBRID

2009 CHRYSLER ASPEN HYBRID HAS 3 RECALLS. THE FIRST RECALL UPDATE WASN'T SUCCESSFULLY DONE AND SUBSEQUENTLY I CANT GET THE OTHER 2, S43 AND S92 RECALLS ADDRESSED. FOR SEVERAL YEARS PRIOR TO P48 RECALL, MY TRUCK WOULD DROP DEAD WHILE DRIVING AND THE DEALERSHIP COULD NEVER DIAGNOSE WHY THE TRUCK WAS DOING SO. THERE IS AN EXTENSIVE HISTORY. THE TRUCK DROPPED DEAD 11/24/2014, DEALERSHIP UPLOADED A SOFTWARE A DAY LATER IN AN ATTEMPT TO FIX DROP DEAD ISSUE. IT WORKED ONLY 2 MONTHS AFTER THE UPDATE. IT DROPPED DEAD AND WAS TOWED BACK TO THE DEALERSHIP AND IT SAT UNFIXED FOR 10 MONTHS. THEY THEN SAID THE SOFTWARE UPDATE COULDN'T FIX THE PROBLEM AND I REPLIED THEN THE SOFTWARE UP DATE WAS THE FINAL CAUSE FOR THE DEATH OF THE VEHICLE. WHY DID YOU UPLOAD IF IT WASN'T GOING TO FIX. THEY REFUSED TO LOOK FURTHER BECAUSE THE AREA SERVICE MANAGER IN A MEETING WITH MR. LOPERNA STATED THE TRUCK HAD 148,000 MILES ON IT AND THEY REFUSE TO FIX FURTHER DUE TO MILEAGE THEN WENT ON TO SAY IT WAS OUT OF WARRANTY IGNORING THE FACT THE TRUCK HAD BEEN DROPPING DEAD FOR YEARS WITHOUT THEM BEING ABLE TO DIAGNOSE. I WAS IN MOTION EVERY TIME THE TRUCK FELL DEAD AND THE DROP DEAD ISSUE STARTED A FEW MONTHS AFTER PURCHASE. THE DEALERSHIP HAS NOTED EVERY TIME THE TRUCK DROPPED DEAD AND WAS TOWED IN FOR SERVICE AND THEY DIDN'T KNOW WHAT WAS WRONG. I AM CURIOUS TO KNOW HOW MANY HYBRID TRUCKS HAVE BEEN FIXED? I AM ALSO CURIOUS TO KNOW HOW CAN SOMEONE REFUSE TO FIX A RECALL DUE TO MILEAGE. I HAVE NOT SPOKEN TO ANYONE IN LEADERSHIP AT CHRYSLER ALTHOUGH I HAVE WRITTEN 25 LETTERS AND ADDRESSED TO EACH INDIVIDUAL. I AM NOT ABLE TO GET PAST THE CALL CENTER FOR HELP.